Noel’s Arms Public House respects your privacy and is committed to ensuring that your personal data is kept safe. We will only process personal data in accordance with this policy and applicable data protection legislation. This Privacy Policy covers the information we collect about you when you contact us or use our website or products as well as how we process that personal data.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided below.

References in this Privacy Policy to “you”, “your” or “yours” are to be taken as references to the site user and, where applicable, the user’s company and references to “us” or “we” are to be taken as references to Noel’s Arms Public House.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th January 2025.

What is personal data?

Personal data is any information relating to a person who can be directly or indirectly identified based on that information. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).

What information do we collect?

We may collect the following information:

– Name

– Contact information including email address

– Demographic information such as postcode, preferences and interests

– Other information relevant to customer surveys and/or offers

Noel’s Arms Public House does not collect or process any special categories of personal data (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data). Nor do we collect any information about criminal convictions and offences.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided with your consent. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We use the information we collect in compliance with this privacy policy and we never sell personal information to any third party without gaining your prior consent.

How do we keep your information safe?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long do we keep your information for?

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

What are your rights as a data subject?

As a data subject within the European Economic Area (EAA), you have the following rights under the GDPR regulations, which this Policy and our use of personal data have been designed to uphold:

– The right to be informed – As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you

– The right of access – You may request a copy of the personal data we hold about you free of charge in writing to F.A.O Data officer, Noel’s Arms Public House, 31 Burton Street, Melton Mowbray LE13 1AE. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you.

– The right to rectification – When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

– The right to erasure (the ‘right to be forgotten’) – Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

– The right to restrict processing – You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure.

– The right to data portability – You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

– The right to object – You have the right to object to our processing of your data where processing is based on legitimate interest or where processing is for the purpose of direct marketing.

How can you control your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do/do not want the information to be used by us for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at contact@noelsarms.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will only use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Noel’s Arms Public House or email contact@noelsarms.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Where can you get further information?

If you have any questions please email us at contact@noelsarms.co.uk

Terms of Use

Terms and Conditions

Welcome to www.noelsarms.co.uk. If you continue to view this website, you are agreeing to comply and be bound by the following terms and conditions of use, in conjunction with our privacy policy and we use these to form our relationship with you with regards to this website. If you cannot comply with any part of these terms and conditions, please do not use our website.

The terms ‘Noel’s Arms Public House’ ‘The 1860 Pub Co Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Cardigan House, Melton Mowbray LE13 1AW. Our company registration number is 16184321. The term ‘you’ or ‘your’ refers to the user or viewer of our website. The use of this website by you is subject to the following terms of use:

• The content on the pages of this website are for your general information and use only. We reserve the right top change this information without notice.
• We use cookies to monitor your browsing preferences.
• We cannot provide any warranty or guarantee regarding the accuracy, performance, integrity or suitability of the information and materials on this website. You accept that such information and materials may contain inaccuracies or errors, and we explicitly exclude liability for any such inaccuracies or errors as permitted by law.
• Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is not allowed other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Your use of any information or materials on this website are entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products or information available through this website meet your personal requirements.
• All trademarks utilised in this website, which are not the property of, nor are licensed to the operator, are acknowledged on our website.
• Unauthorised use of this website may result in civil or criminal action being taken against you.
• Occasionally, this website may also include links to other websites. These links are provided for your information only but do not indicate that we endorse the website(s). We have no responsibility for the content of the linked websites.
• Your use of this website and any dispute arising out of such use of the website is subject to the respective laws of England, Northern Ireland, Scotland and Wales.